Systems Engineer

Contract type: Permanent
Location: Auckland
Specialisation: Support & Service Desk
Date: 2021-11-01
Salary: NZD0 - NZD70000 per annum
Reference: JO-2111-18908
Contact name: Jim Coates
Contact email:

Job description

About the company
We are currently working with a leading MSP who are renowned for developing deep relationships with their clients, many who have been with the business since its inception 15 years ago. The business is split in to two parts, the Service Desk and the Engineering team. This role sits within the Service Team, being highly critical in making sure that clients infrastructure needs are met on a day-to-day basis.
About the role
This role is a support level role and you will be the first point of call on Systems Engineering issues for a number of clients. The support will be a mixture of onsite (when restrictions allow) and remote support through a structured ticketing system, with the support of a dedicated Senior Engineering team.
This business is looking to scale in the future so they are looking for someone who is looking to get stuck in and service their clients and in the long run is open to any growth opportunities which are on offer.
Some other responsibilities will include:
  • Performing health checks on client systems
  • Checking of backup logs
  • Installation of new hardware and software
  • Troubleshooting and resolving issues on PCs and server computers
  • Provide support and maintenance of all LAN peripherals including switches, printers, firewalls etc.
Role requirements
You will have a background working in an MSP, ideally with SMBs and understand the pros and challenges which come with working with such clients.
Your other experience will include:
  • Supporting Office 365 environments
  • Standard Server Maintenance and Support
  • Desktop support/application support
  • Experience in a service desk and supporting multiple clients
  • Time sheeting and managing tickets
If this sounds like the role for you then click apply today! If you have any further questions, then please contact Jim Coates on 0223071854.


Jim Coates
Jim Coates

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