Service Desk Manager

Contract type: Contract
Location: Wellington
Specialisation: Technology Management & Leadership
Date: 2022-05-16
Salary: NZD120 - NZD125 per hour
Reference: JO-2205-20269
Contact name: Julia Schmitz
Contact email: julia@recruitit.co.nz

Job description


ABOUT THE COMPANY:


This Crown Entity works alongside stakeholders, business, local government, communities and iwi to provide better services for all New Zealanders.




ABOUT THE ROLE: 


Leading a team of 16 Service Desk Analysts (based NZ wide) responsible for level 1 to 3 incidents. The role will involve managing the team, alongside tooling and processes.
Requires an experienced Service Desk Manager with strong stakeholder engagement skills with capability to grow and mentor the team.




SKILLS AND EXPERIENCE:

  • Service Desk Manager who has previously developed a team
  • Incident and Problem management - ideally ITIL framework
  • Strong stakeholder management with ability to build trusting relationships
  • Used to complex environments with remote working



BENEFITS: 

  • Contractor care
  • On-line time-sheeting



HOW TO APPLY: 


Please click APPLY online including an up-to-date CV and cover letter or for further information contact Julia on 027 357 0975 for a confidential chat.

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