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Permanent

Listed August 8, 2019

JO-1908-8292

Service Desk Agent

Helpdesk & Support

ABOUT THE COMPANY
  • An award winning, fast growing start-up vibe with a huge opportunity for career growth.
  • We’re passionate about delivering tangible business results for our customers .
  • We pride ourselves on our collaborative approach, preferring to act as an organisation’s ‘co-pilot’ rather than holding the controls at ransom. 

ABOUT THE ROLE
  • Ensure the delivery of normal service to customers by resolving faults and answering queries
  • Provide 1st level support to a variety of customers
  • Act as a key contact and oversee the escalation and resolution of critical IT incidents

DUTIES
  • Receiving, logging and managing calls and providing 1st line support, escalating unresolved calls
  • Maintaining a high degree of customer service and adhere to all service management
  • Ensure customers receive a seamless end to end service and that their expectations are managed

SKILLS & EXPERIENCE
  • Relevant tertiary level qualification
  • Understanding of technical tools and IT standards
  • Strong client facing communication skills
  • Knowledge of MS Office products, software installation and network hardware
  • Ability to troubleshoot printer and hardware issues

COMPANY CULTURE
  • Hugely collaborative working environment where every person’s viewpoint is not just considered but valued.
  • We are straight up, community involved, we back each other, we remain curious but most of all we strive to be better than before.
  • Regular meetups in our offices and monthly social functions, beer, pizzas, video games, table tennis and more!
BENEFITS
  • Flexible working and an agile environment
  • Prefer iPhone over Samsung or Macbook over Surfacebook?  Here you can pick your own gear! 

HOW TO APPLY
Please apply online with your CV if you are interested in this role. Alternatively contact Suze on 027 580 0037 for a confidential discussion.

 

Location:

Type:
Permanent

Occupation:
Helpdesk & Support

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