Knowledge Advisor

Contract type: Permanent
Location: Auckland
Specialisation: Other
Date: 2021-09-16
Salary: NZD75000 - NZD85000 per annum
Reference: JO-2109-18578
Contact name: Jim Coates
Contact email: jim.coates@recruitit.co.nz

Job description

About the company

We are currently working with a large public sector organisation which works hard to benefit the lives of all New Zealanders. They have a large technology and digital function which collaborates well together to deliver many excellent solutions to its customers.
The average tenure in this organisation is higher than the Auckland standard, which is testament to the differing growth opportunities which are on offer to its staff. If you are looking for a business to really help grow your career, then this could really be a place for you!

About the role

As a Knowledge Advisor, you will look after the Knowledge Management workflow processes to ensure documents are reviewed, approved, and published in a timely manner. You will ensure that Knowledge is current, relevant and maintains a consistent format and technical level for the target audience.
You will be strong on developing relationships with SME’s, ensuring contents relating to new ICT processes, services and applications are provided promptly, analysing, and reporting on the findings of content usage and identifying areas of improvement.

Key requirements for the role include
  • A strong understanding of technology, combined with skills in customer service
  • ITIL certified, with demonstrated understanding of ServiceNow or the Helpdesk platform.
  • Up to 5 years of work experience with at least a year of Knowledge Management or Technical Writing
  • Solid written and verbal communication skills
If this sounds like a role for you then click apply today. If you have any further questions, then call Jim Coates on 0223071854.

Consultant

Jim Coates
Jim Coates

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